CSIA adjudged the ‘Airport of the Year’ 2017 by the World Quality Congress

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Mumbai, September 2017: GVK MIAL’s Chhatrapati Shivaji International Airport recently bagged the prestigious ‘Airport of the Year’ award at the Golden Star Awards 2017 organized by the World Quality Congress. The esteemed award was presented by Dr. R L Bhatia, Founder, World Quality Congress to GVK MIAL at the award ceremony held at Vivanta by Taj – Yeshwantpur in Bangalore.

As part of the award selection process, a third party assessment was conducted to gauge the best practices implemented at organizations across industries. Basis the evaluation, GVK MIAL’s CSIA was appraised by an independent panel of judges for its efforts towards achieving organizational excellence.

The accolade is an acknowledgment of GVK MIAL’s continuous efforts towards setting quality benchmarks and implementing best practices for the airport industry across the globe. This achievement demonstrates the airport’s constant endeavor to consistently offer a seamless experience to its stakeholders at CSIA.
Previously, the airport was adjudged as the ‘World’s Second Best Airport’ in the ‘Over 40 million’ category as well as in the Asia-Pacific region according to the ASQ Survey 2017 conducted by the Airports Council International (ACI). In addition to this, CSIA is one amongst the three airports in the world, to be inducted into the Airport Council International (ACI) Director General’s Roll of Excellence in 2015, for consistently being ranked amongst the top five airports in its category by ACI under the Airport Service Quality (ASQ) program for five years (2009 to 2014).

The World Quality Congress is an independent, not-for-profit organisation which is guided by an Advisory Council. With a purpose to make work and working lives better, the organisation strives to make a difference to the CMO community; business and the economy.


GVK Mumbai International Airport Pvt. Ltd (MIAL) is a Public Private Partnership joint venture between a GVK-led consortium and the Airports Authority of India (AAI). GVK MIAL was awarded the mandate for operating and modernizing Chhatrapati Shivaji International Airport, Mumbai (CSIA). Through this transformational initiative, GVK MIAL aims to make CSIA one of the world’s best airports, which consistently delights customers besides being the pride of Mumbai. The new integrated Terminal 2 at CSIA enhances the airport’s capacity to service over 45 million passengers and one million tons of cargo annually.