Omni-channel solution will help brands create uniform customer experience for Being Human and TCNS Clothing Company across online & offline stores.
Being Human and TCNS Clothing Company (owner of brands W, Aurelia and Wishful) have signed up with e-commerce enablement tool Unicommerce (India’s largest platform for multichannel retail, warehouse management and omni channel services) to streamline their omni-channel operations.
Unicommerce’s omni commerce tool enables central management of orders and inventory of online & offline stores. It lets brands like TCNS Clothing and Being Human in routing an online order to the nearest store, connect multiple offline stores which also helps in providing a uniform experience to customers and minimizing logistics cost.
Additionally, the tool enables features such as Click & Collect, Endless Aisle along with updating the inventory in real time across multiple locations to provide accurate stock information. These automated inventory updates help user plan the stock and abstain from overselling.
‘With increasing penetration of e-commerce in India, omni-channel is fast becoming a reality in Indian retail. Unicommerce provides a robust omni-channel solution by acting as a perfect middleware, which enables seamless across multiple systems (ERPs, Point of Sale, Website etc.). Brands have been able to see a revenue increase of at least 8% as well as reduction in logistics cost by about 20% through our implementation’ says Kapil Makhija, CEO, Unicommerce.
Saurabh Bansal, Head of Omnichannel and E-commerce, TCNS, said ‘It has always been difficult to manage customer journeys (coming via our own brands’ outlets, website, marketplaces etc.) in our system. With Unicommerce streamlining our marketplace operations, it was a natural choice for us to extend this solution to our offline stores, given the robust inventory management and integration capabilities of the tool.’
‘With Unicommerce onboard we aim to further strengthen our Omni Channel capabilities & this will also help us follow a systematic approach for our Order System Management. With a proven track record in the Fashion sector, we are glad to have Unicommerce as our Technology Partner’ said Prashant Bokli, Head of IT, Being Human, commenting on their association with Unicommerce.
Unicommerce is the e-commerce enablement software for multi channel, warehouse management and omni channel services.
Unicommerce has emerged as one of the most preferred middleware solutions as it serves over 10,000 registered customers across India, Middle East, South East Asia and South Asia with an average relationship of 3+ years with enterprise customers. Some of its key clientele includes Forever New, Chumbak, Liberty Shoes, Kaff, Vero Moda, Jack & Jones, GNC, Metro Shoes, Aks Clothing, Brand Studio among many others.