GMR Hyderabad International Airport received the Best Regional Airport and the Best Airport Staff Service Awards
GMR Hyderabad International Airport Ltd. (GHIAL), which operates Rajiv Gandhi International Airport (RGIA), Hyderabad clinched the coveted Best Regional Airport and the Best Airport Staff Service Awards, both in India / Central Asia category in the Skytrax World Airport Awards 2019. GHIAL received the coveted awards during the Skytrax World Airport Awards 2019 Ceremony held at Passenger Terminal EXPO in London, United Kingdom on 27th March 2019.
SGK Kishore, CEO, GHIAL said: “The winning of two prestigious Skytrax Awards is testimony of the faith that our passengers have reposed in us. We accept these awards with all humility. With our guiding motto of #PassengerisPrime, we have been continuously working towards our customers’ satisfaction. We feel hugely motivated and all the more charged up to raise the bar in serving our customers. We are thankful to all our stakeholders: Ministry of Civil Aviation, CISF, Immigration, Customs and our service partners including airlines, concessionaires, housekeeping and other support staff for their constant support without which this would not have been possible.”
Edward Plaisted, CEO of Skytrax said: “We congratulate Rajiv Gandhi International Airport for their success in winning these important customer satisfaction awards for 2019, and their noteworthy success in being consecutive year winners. The awards recognise the high quality of product facilities provided to customers, and combined quality of staff service (attitude, friendliness, efficiency) delivered across all front-line positions at Rajiv Gandhi International Airport. It includes staff working for Customer Help / Info counters, Immigration and Security staff, shops, food & beverage outlets – in fact, all customer facing staff. To achieve these high levels of customer satisfaction requires staff to be motivated, enthusiastic and able to work as a team, and clearly this is being well provided here at Rajiv Gandhi International Airport”.
RGIA has seen rapid growth in passenger traffic for the last few years. In 2018, the airport has handled close to 21 Million Passengers. While the airport is undergoing massive expansion to double its present capacity, GHIAL has been proactively added infrastructure facilities to enhance passengers’ comfort during the intervening period. In Oct 2018, GHIAL commissioned an all new Interim International Departures Terminal (IIDT). On 23rd March 2019, the company has added a new Interim Domestic Arrivals Terminal (IDAT) – an exclusive domestic baggage reclaim concourse with 4 new baggage belts to serve close to 50% of the domestic arrivals traffic. GHIAL under its signature PassengerIsPrime programme has initiated several path breaking and innovative services dedicated to passengers, many of which are also India’s firsts, it includes first end-to-end e-boarding facility for domestic traffic, Express Security Check Lanes for domestic passengers flying with hand baggage only, doing away with stamping on boarding cards, getting rid of bag tags. The airport is also conducting trials for face recognition technology under the Govt. of India’s DigiYatra scheme.